FAQs
Straight answers on how we work.
Straight answers on support, onboarding, security, collaboration platforms, and how we run IT day to day. Written plainly so you can judge fit before a conversation.
Support & responsiveness
- How quickly do you respond to issues?
- Response targets depend on severity and what we agree in your service schedule. Work-stopping issues are prioritised. You get a named owner and updates until the issue is closed. Communication stays calm and consistent — not a different process every time you call.
- Do you provide onsite and remote support?
- Most issues are handled remotely for speed. We attend onsite when hardware, connectivity, or local setup needs hands-on work. The mix is agreed upfront based on how your firm operates.
- Can you work alongside internal IT teams?
- Often, yes. We complement an internal lead or part-time IT resource. Boundaries are documented: who owns monitoring, collaboration platforms, security, and escalations, so nothing falls between roles.
Onboarding & transition
- What happens when moving to Blue Guild I.T.?
- We assess the estate first. Then we stabilise what is hurting now, strengthen security and visibility, and embed support processes. Improvement continues steadily after that. The aim is a controlled transition, not a disruptive rip and replace.See our onboarding process
- How do you handle onboarding?
- We start by understanding your environment, risks, and pain points. Critical access and reliability issues are addressed first. Support channels are introduced early. Changes are scheduled and communicated so work keeps moving.Transition process
Microsoft 365 & Google Workspace
- Do you support Microsoft 365?
- Yes. Microsoft 365 is a core part of our work. We manage tenant standards, email, Teams, sharing, and identity as an ongoing service, not a single setup project.Microsoft 365 service
- Do you support Google Workspace?
- We do. That includes user management, security, device integration, collaboration tools, and ongoing operational support for both platforms.
- Can you support businesses using both Microsoft 365 and Google Workspace?
- Many firms run both. We support, manage, and secure mixed environments across users and devices with the same operational standards on each side.
- Can you help migrate between Microsoft 365 and Google Workspace?
- Yes. Blue Guild I.T. can assist with migration planning, user onboarding, data transition, and operational setup when moving between collaboration platforms.
- Do you support Google Workspace security and access management?
- Yes. Support includes user access management, MFA guidance, device policies, operational security improvements, and collaboration environment support.
- Can you help with MFA and access policies?
- Yes. Multi-factor authentication and access policies are part of how we run modern collaboration environments — Microsoft-led, with Google Workspace supported — rolled out sensibly and reviewed over time.
Cyber security
- Do you provide cyber security support?
- Yes. Security is part of managed support: identity, devices, email, and monitoring, with controls matched to your risk.Cyber security service
- Do you help with phishing and user awareness?
- We address phishing through platform controls, monitoring, and practical guidance suited to professional environments — reinforcement that fits how your team already works, not theatrical training packages.
Backup & recovery
- Do you provide backup and recovery support?
- Yes. We monitor backup jobs, test restores where it matters, and document recovery expectations so continuity is operational — not a checkbox on a contract.Backup & disaster recovery
- Can you work with our existing backup tools?
- Often yes. We review what you already use, fix silent failures, and align recovery to what the business actually needs — changing tooling only when there is a clear operational reason.
Industries supported
- Do you support financial firms and schools?
- Yes. We work with financial services firms and education providers, alongside accountancy, professional services, shipbroking, and construction — environments where reliability, confidentiality, and clear support matter.View industries
- Are you only based in London?
- We are London-based and support firms across the UK remotely, with onsite attendance arranged when needed. What matters is structured delivery and responsive communication — not postcode alone.
Operational support
- Do you support remote and hybrid working?
- Yes. Remote and hybrid access, devices, and collaboration platforms are core to how we support modern firms — secure access without fragile workarounds.
- What does proactive support mean in practice?
- Monitoring, patching, reviews, and structured service desk ownership — intended to reduce repeat incidents and surface problems before they become crises.Managed IT support
- Do you offer single projects without ongoing support?
- Our focus is long-term operational partnership. We may help with defined pieces of work for existing clients, but we are not a project-only shop — stability comes from ongoing ownership.
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